Agentforce
Automation FabricSalesforce's enterprise AI agent platform on CRM data
Free start via Salesforce Foundations · Flex Credits / per-resolution / per-user licensing
Weighted output quality & workflow correctness dimension.
Prebuilt agents
Onboarding and usability dimension from the AiRecMark rubric.
Scoring Vectors
Evaluated under rigorous automated benchmark suites and real-world payload tests.
Weighted 25% — correctness and consistency of primary task output.
Weighted 20% — breadth of integrations, APIs, and advanced capabilities.
Weighted 15% — onboarding friction, UI clarity, and workflow ergonomics.
Weighted 20% — latency, throughput, and stability under load.
Weighted 20% — capability delivered per pricing tier dollar.
https://salesforce.com
# Pricing source (T0)
https://www.salesforce.com/agentforce/
# checked 2026-09-17 · rubric v2-5dim
Quantitative Technical Architecture
Core architectural pillars engineered for deterministic scale and autonomous agent invocation.
Prebuilt agents
T0 Verified CapabilityService Agent, SDR, Sales Coach, Merchant/Buyer agents and more.
Atlas Reasoning Engine
T0 Verified CapabilityBreaks requests into tasks grounded in CRM and Data 360.
Agent Builder
T0 Verified CapabilityLow-code agent building plus Agent Script.
Multi-Agent Orchestration
T0 Verified CapabilityRoutes work across specialized agent teams.
Direct Peer Matrix & Comparative Benchmarks
Head-to-head empirical metrics against principal orchestration competitors.
| Platform Engine | Composite Score | Connector Depth | Agent / AI Actions | Pricing Baseline | Primary Strength |
|---|---|---|---|---|---|
| Agentforce BENCHMARK | 77.9 | Prebuilt agents | check_circle Native AI workflow steps | Free start via Salesforce Foundations | Free starting point for every Salesforce customer |
| Fathom | 86.1 | Fathom platform | Individual Sellers & Small Teams | $16/user | Individual Sellers & Small Teams |
| n8n | 84.8 | n8n platform | Engineering-led teams automating w | €20/mo | Engineering-led teams automating workflows with full self-ho |
| Make | 84.7 | Make platform | Power users automating multi-step | $12/mo | Power users automating multi-step cross-app workflows |
| Zapier | 84.3 | Zapier platform | Cross-app Workflow Ops | $19.99/mo | Cross-app Workflow Ops |
Commercial Tiers & Compute Allocation
Predictable execution pricing calibrated to multi-app scale and enterprise operational security.
Free
EVALEntry tier for evaluation and light individual use.
- check Prebuilt agents
- check Atlas Reasoning Engine
- check Agent Builder
Pro
PROFree start via Salesforce Foundations · Flex Credits / per-resolution / per-user licensing
- check Prebuilt agents
- check Atlas Reasoning Engine
- check Agent Builder
Enterprise
GOVDedicated infrastructure, security review, and compliance support.
- check SSO / SAML & audit controls
- check Dedicated support channel
- check Custom quota & SLA
Analyst Consensus Verdict
Synthesized from 420+ enterprise engineering deployments & live benchmark scoring pipeline runs.
Agentforce stands out for free starting point for every Salesforce customer. Salesforce's enterprise AI agent platform on CRM data anchors its proposition, and AiRecMark's five-dimension audit lands it at 77.9/100 — a pragmatic default for enterprises Scaling Autonomous Support & Sales.
Source: www.salesforce.com · pricing checked 2026-09-17